The packaging and printing buyers on the ALIBABA platform mainly focus on customization, and they value product customization as well as pre-sales, in-sales and after-sales services.

According to the buyer survey, reception services, design and delivery timeliness, compensation for damaged goods, and compensation for printing errors are the services that buyers care about most when purchasing customized products.

To this end, the packaging industry plans to carry out a pilot project for standardized packaging and printing services, and to enhance buyers' willingness to purchase by visualizing standardized services.

On September 19, 2024, The Alibaba platform launched targeted resources for standardized services for the first time, and only 10 outstanding companies were selected for testing in the initial stage.

Sonpha was successfully selected as one of the top ten standardized service professional sellers pilot stores on alibaba.com.

The selection criteria are as follows:

• Merchant qualifications: Jinpinchengqi & Industry Leader
• Alibaba store level: Rating and predicted star level 3 stars and above
• Reception service: Reply within 1 hour (automatic reception can be used)
• Design service: Free design + 48 hours fast rendering
• Sample service: Free sample (buyers only need to pay the shipping fee to purchase samples)
• Delivery time: Delivery within 15 days (large-volume purchases or special products are calculated separately)
• After-sales service: Compensation for printing errors and damage to goods

Welcome to visit our Alibaba store: https://sonphapack.en.alibaba.com/